Toll Free 800 Pro

Toll Free 800 Pro is your professional service solution for routing, announcements and reporting of call to your enterprise or contact center. The service provides up-to-the minute reporting and many intelligent routing options to connect your callers with the right person in your organization. You can select from many professional announcements or include your own. Just upload them with our easy-to-use web interface. You might even upload several different announcements and activate them whenever necessary.

Toll Free 800 Pro provides a web based interface to configure and monitor your incoming calls:

• Manage a large set of routing destinations easy and efficient.
• Detailed charts for each toll free number including redial reports showing callers that dialed in several time.
• Download your call detail records (CDRs) selecting different formats (.csv or .xls).
• Select your reporting periods: month, week, day, hour or minute.
• Define your routing using percentage ratios and call forwarding.
• Use weekly or daily routing schedules and switch between saved routing plans.
• Base your routing on the location of the caller (origination based routing according to the area code).
• Activate your standard announcement as a short intro or in case the line is busy.
• Define blacklists.
• Integrated Online-Monitor for ongoing calls.