Q-Check Survey Delivery Platform

Phone surveys are the most popular interviewing method in the USA. This is due to the fact, that almost 96% of homes have a telephone and 73% of adult individuals own a cell phone. So people can be contacted quicker via phone than with other sampling methods.

People tend to give more feedback on open ended questions, if they just need to say it instead of typing it. Q-Checks portfolio of delivery options guaranties high response rates within a target audience. Especially in a contact center environment Q-Check provides advanced feedback mechanisms to measure customer satisfaction with or without agent intervention. This allows for different types of quality monitoring.

Benefits of phone surveys

• Receive customer feedback immediately after a service encounter
• Collect data on sensitive topics people do not respond to in a face-to-face interview
• Ask follow-up questions

Web surveys are gaining popularity because of their flexibility and cost advantages. Using the Q-Check Survey Creation Environment it is easy to select the questions and quickly setup the survey flow. The web page questionnaires can be fit to the exact font and other formatting requirements of an organization.

Web based surveys can be taken on a push or pull basis. As a push version respondents receive an email invitation with a link to the survey. Many participants will respond to an email invitation to take a web survey  within the the first two days providing a quick and comprehensive feedback.

A pull version  can be conducted posting a link to the survey on a popular Web site. Depending on the topic or an incentive this method can generate several thousand responses within a few hours. But this approach also hints to the limitations of web based surveys. They face  face some significant sampling restrictions, due to the groups that use certain web sites or the internet in general.

Q-Check is therefore able to combine several delivery channels for one survey and present them in an coherent report. Even a multi stage dialog of web based survey and text messaging or phone survey and is available.

Benefits of web based surveys

• Quick response time for most target groups
• Many formatting options, including graphics and media
• Very cost effective also for international feedback

A Nielsen study in Sept. 2008 noted that texting is As of Q2 2008, a typical U.S. mobile subscriber sends or receives 357 text messages per month, compared to placing or receiving 204 phone calls. Thus the number of text messages is up 450% from just two tears prior.

Q-Check taps into this tremendous growth in usage of text messaging by providing an SMS option for survey delivery. By using this channel businesses can dramatically boost their response rates to customer feedback surveys using a simple text based dialog.

Benefits of SMS based mobile surveys

• Text messaging works on every phone, not just fancy smartphones
• It is instantanious and mobile, so a response can be collected right after a service encounter
• It can be combined with other channels creating a more engaging feedback mechanism