Fortify Communications

Product Overview

Fortify Communications provides a full featured set of managed telecom solutions for customer service and call center applications.

For more than 15 years Fortify Communications helps companies deliver world class customer service by providing them a range of managed service solutions that are efficient, cost effective, scalable, dynamic and highly user-friendly. Based on a the robust Teamstar platform, millions of calls are successfully routed, processed, answered and serviced each year for our customers.

With our call center focused product range we provide highly cost effective standard products with a proven track record. But we know that requirements of each business are different, so our customers can mix and match individual functions of standard products to create a customized solution based on their business needs.

Five ready-to-use communication solutions can work seamlessly together providing a fully integrated contact center suite for efficient call handling and a great customer service experience. 

Self Service IVR

Increase your service level when communicating with your customers using world class speech solutions from Fortify. Hosted on our proven Teamstar platform Fortify operates high quality speech solutions that are easy to use, reliable and quick to implement. They are a great value and provide a fast return on your investment.

Managed ACD

Fortify provides a feature rich, high performance network based ACD for contact centers and distributed home agents. The Teamstar ACD integrates outbound capabilities, email  routing and text messaging into one multichannel contact center, making it one of the most advanced manged solutions on the market.

Q-Check Survey

Q-Check Survey is a powerful tool to collect instant customer feedback after a call center interaction, an opinion about a new product or intermediate feedback from patients during clinical trials. Create flexible question sets without a long development lead, monitor feedback in real time and compare results.

1-800 Call Router

1-800 Call Router is the reliable and cost effective solution for your business communication needs. Fortify's managed call router handles customer calls based on your routing priorities and specific information about the caller that is matched in real time.
Best in Class

Fortify Communications provides one of the most comprehensive telecommunication platforms for businesses available online today. Best in class applications work seamlessly together to create solutions for many different industries.
Reliable Operation
Globe

Fortify's platform is hosted on reliable high availability servers located in secure locations in North America and Europe. And using Fortify is like having your own IT support team built in. The Fortify team monitors the applications 24/7 to ensure it is flawless availability.